Contact AfterClock
Email info@afterclock.app. Include the device model, operating-system version, AfterClock version, what you expected, what happened, and the steps that reproduce the issue. Do not email sensitive earnings records, full backups, passwords, or Apple Account credentials unless support specifically asks for a limited diagnostic file.
Restore AfterClock Pro
- Confirm that the device is signed in to the Apple Account that purchased AfterClock Pro or belongs to an eligible Family Sharing group.
- Connect to the internet and open AfterClock’s Pro purchase screen.
- Select Restore Purchases and wait for Apple to return the entitlement.
- If Pro remains locked, restart AfterClock and verify the subscription under your App Store account settings.
Restoring a purchase does not create a new charge.
Troubleshoot private iCloud sync
- Make sure every device uses the same Apple Account and a supported version of AfterClock.
- Confirm that iCloud Drive is on and AfterClock is allowed to use iCloud in system settings.
- Check that the device has an internet connection and available iCloud storage.
- Open AfterClock on each device and allow time for CloudKit to finish synchronizing.
- Review AfterClock’s Sync & Data status for an error or paused state.
Do not repeatedly turn sync off, delete the app, or overwrite a device with an older backup while troubleshooting. Create a current backup first, then contact support if records remain different.
Import an old Tiplo or AfterClock backup
- Keep the original backup file unchanged and make a second copy before importing.
- Open AfterClock’s backup or import tools from Settings and choose the compatible Tiplo or AfterClock backup.
- Review any import summary, warnings, and record counts before confirming.
- After import, verify workplaces, shifts, paychecks, goals, and totals before deleting the old file.
If AfterClock cannot read the file, send the app version and the exact on-screen error to support. Do not email the backup unless requested through a secure support process.
Back up, reset, or delete data
Create a current backup before a reset. Individual records can be deleted inside AfterClock, and the app’s Sync & Data tools can reset or delete the local database. If private iCloud sync is enabled, perform the deletion while connected and allow it to synchronize before removing the app. Uninstalling the app removes local data from that device but may not remove private iCloud records, device backups, or separate CSV, PDF, and backup files. Delete those copies from their saved locations separately.
Manage or cancel a subscription
On iPhone or iPad, open Settings, select your name, select Subscriptions, then choose AfterClock. On Mac, open the App Store, open Account Settings, and manage Subscriptions. Apple handles billing and cancellation; deleting AfterClock does not cancel Pro. For Apple’s current instructions, see cancel a subscription from Apple.
Request a refund
AfterClock cannot issue App Store refunds directly. Sign in at reportaproblem.apple.com, choose “Request a refund,” select the reason and AfterClock purchase, and submit the request to Apple. Approval and timing are determined by Apple.
Basic troubleshooting
- Update AfterClock and the operating system to the latest compatible versions.
- Close and reopen AfterClock, then restart the device.
- Confirm automatic date and time, available device storage, and a working network connection.
- Check notification, Live Activity, Face ID, and iCloud permissions in system settings.
- For incorrect totals, review the underlying shifts, wages, tips, sales, tip-outs, pay period, and paycheck entries.
- Before reinstalling, resetting, or restoring, create and verify a current backup.
Supported platforms
AfterClock is available for iPhone and Mac. An iPad version is in development. Android, Windows, and web apps are not currently planned.
Privacy and legal
Read the Privacy Policy for local storage, private CloudKit sync, diagnostics, purchases, and deletion. Read the Terms of Use for Free and Pro features, subscriptions, Family Sharing, and Apple billing.